Terms of Service
These terms govern your use of the Zentallio website and platform. By using Zentallio, you agree to them. Where you have a signed order form or master agreement with us, that agreement controls if it conflicts with these terms.
Acceptance
By accessing the Zentallio website or using the Zentallio platform, you agree to these Terms of Service. If you’re agreeing on behalf of an organisation, you confirm you have authority to bind it. If you don’t agree, don’t use the service.
The service
Zentallio provides an AI decision platform — including the Iris agent — for multi-outlet operators. We may update, add, or remove features over time. Some content on our site (demo figures, sample scenarios) is illustrative and provided for evaluation only.
Accounts
You’re responsible for the accuracy of your account details and for keeping credentials secure. You’re responsible for activity under your account. Notify us promptly of any unauthorised use.
Acceptable use
You agree not to:
- Use the service unlawfully or to infringe others’ rights.
- Attempt to breach security, reverse-engineer, or disrupt the platform.
- Upload malicious code or data you have no right to process.
- Resell or provide the service to third parties except as permitted in writing.
Fees
Paid plans are billed as set out in your order or subscription. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may change pricing on renewal with notice.
Intellectual property
Zentallio and its underlying software, models, and branding are owned by Zentallio and its licensors. These terms grant you a limited, non-exclusive, non-transferable right to use the service. You keep all rights in your own data. Any feedback you provide may be used by us without obligation.
Customer data
You retain ownership of data you submit. You grant Zentallio the rights needed to operate the service for you, and you confirm you have the right to provide that data. Our handling of personal data is described in our Privacy Policy and Data Processing terms.
Warranties & disclaimers
The service is provided “as is” and “as available.” To the extent permitted by law, we disclaim implied warranties, including merchantability and fitness for a particular purpose. Iris produces decision support and forecasts; outputs are recommendations, not guarantees, and you remain responsible for your business decisions.
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or lost profits or data. Each party’s total liability arising from the service is limited to the fees you paid in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
Indemnification
You will defend and indemnify Zentallio against third-party claims arising from your unlawful use of the service, your data, or your breach of these terms. We will defend and indemnify you against third-party claims that the service, as provided by us, infringes their intellectual property, subject to the liability limits above and your prompt notice and cooperation.
Term & termination
These terms apply while you use the service. You may stop using it at any time. We may suspend or terminate access for material breach (with a chance to cure where practical) or where required by law. On termination, your right to use the service ends; sections that by nature should survive — including IP, disclaimers, liability, indemnity, and governing law — will survive.
Export & sanctions
You agree to comply with applicable export control and economic sanctions laws. You confirm you are not located in, or ordinarily resident of, a country or region subject to comprehensive sanctions, and are not a person with whom dealings are prohibited under [applicable US/EU/UN/other sanctions regimes]. You will not use the service in violation of such laws.
General
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
Assignment. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Severability. If any provision is unenforceable, the rest remains in effect.
Waiver. Failure to enforce a provision is not a waiver of it.
Entire agreement. These terms, plus any order form and referenced policies, are the entire agreement between us and supersede prior discussions on the subject.
Notices. Legal notices to us should be sent to legal@zentallio.com.
Governing law & disputes
These terms are governed by the laws of [governing-law jurisdiction], without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of [agreed courts / venue], unless a signed agreement specifies a different governing law, venue, or arbitration process, in which case that agreement controls.
Changes
We may update these terms. Material changes will be posted here with a new “last updated” date; continued use after changes means you accept them.